We want you to love everything you purchase from Surf Simply Apparel and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 21 days and we’ll issue you a refund for the product. All discounted items are final sale and not eligible for a return or exchange.
Returned or exchanged items must be in their original condition – unworn, unwashed, unused. All tags must be attached and packaging in its original condition, including the protective hygiene seal.
Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.
1. Please fill out the Return Authorization form on the website or email us at firstname.lastname@example.org with your order number, specific items you would like to return and reason for return. If it is a faulty return, please include a picture.
2. Once you receive your RA#, return the order with the packing slip, RA# and the reason for return or if it’s an exchange. If you don't have the packing slip, please include your name, email address and order number and mail your return to:
1100 B Yew Ave
Blaine, WA 98230
3. Returns must be postmarked within 21 days of original purchase date.
4. Once your return is received and checked you’ll get an email notification that we’ve issued your refund. Depending on your payment method the refund will be completed in 5-7 business days to the original payment method (Credit Card or PayPal).
We do reserve the right to refuse returns on items that have been worn, soiled or altered in any way. We will also not accept responsibility for reimbursement or compensation of lost packages without proof of delivery, so please be sure to use an insured shipping method.
Unfortunately we are unable to provide online exchanges. If you wish to make an exchange, we ask that you return the original item for a refund and purchase the desired item through the website as a separate transaction. We will refund your shipping on the original order, so you don’t have to pay for shipping twice. Please note, the cost to ship back the original item is the responsibility of the customer.
Surf Simply GUARANTEE. We take pride that our products are hand crafted. As such, we stand behind the quality and workmanship of our products. Surf Simply warrants its products to the original owner against defects in materials and workmanship for the lifetime of the product. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear. If your product fails due to a defect in materials or workmanship, we will repair or replace it, at our discretion.